Privacy Policy

Last updated: 28-01-2026

Geneva Chocolate Factory (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with us through forms, inquiries, and order requests.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Company name
Email address
Phone number / WhatsApp number
Country and city
Business details (for distributor or wholesale inquiries)

Technical Information

IP address
Browser type and version
Pages visited on our website
Date and time of visit

This information is collected through contact forms, distributor application forms, cookies, and analytics tools.

2. How We Use Your Information

We use the collected information to:

Respond to inquiries and messages
Process order and wholesale requests
Review distributor and partnership applications
Improve our website and services
Communicate business-related updates
Ensure website security and proper functionality

We do not sell, rent, or trade your personal information to third parties.

3. Cookies

Our website may use cookies to enhance user experience and analyze website performance.

Cookies help us:

Understand how visitors use our website
Improve website functionality
Remember user preferences

You may disable cookies through your browser settings at any time.

4. Sharing of Information

We may share your information only in the following cases:

With internal team members for business communication
With service providers necessary to operate the website (hosting, email services)
When required by law or regulatory authorities

All shared data is handled securely and confidentially.

5. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Access to your data is restricted to authorized personnel only.

6. Third-Party Services

Our website may include links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.

7. Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for data processing

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

Geneva Chocolate Factory
📍 Amman – Al-Muqablin – Zaid Bin Al-Dhaina Street – Building 54
📧 Email: info@genevachoco.com
📞 Phone / WhatsApp: +962 777 708 080